Terms & Conditions:

Effective Date: 2/1/2026

Welcome to Focused Tech Coach. By accessing our website or purchasing services, you agree to the following Terms & Conditions.

Services Provided:

Focused Tech Coach provides in-home and remote technology services including but not limited to:

Device troubleshooting

Smart home installation

Security system setup

Streaming & cord-cutting services

Business technology consulting

CRM & automation setup

AI voice and communication systems

Services may be delivered in person or remotely depending on client location and service type.

Payments & Billing:

Payment is due at the time of service unless otherwise agreed in writing.

We accept secure payments through Stripe and other approved processors.

For subscription services:

Billing occurs automatically each cycle

Clients may cancel before the next billing date

Failure to maintain payment may result in service interruption

Service Limitations:

While we strive to resolve all technical issues, we cannot guarantee compatibility with all hardware, software, or third-party systems.

Focused Tech Coach is not responsible for:

Pre-existing device damage

Manufacturer defects

Data loss during troubleshooting

Service interruptions caused by third-party providers

Liability:

By purchasing services, you agree that Focused Tech Coach is not liable for indirect or incidental damages resulting from service use.

Privacy Policy:

Focused Tech Coach respects your privacy and is committed to protecting your personal information.

Information We Collect:

We may collect:

Name

Email address

Phone number

Service address

Payment information

Device or service details

This information is collected through:

Website forms

Booking systems

Payments

SMS or phone communication

How We Use Information:

We use customer data to;

Schedule services

Provide support

Process payments

Send appointment reminders

Deliver service updates

Provide marketing offers (if consented)

We do not sell or rent customer data.

Data Security:

All payments are processed through secure, encrypted payment providers. We implement reasonable safeguards to protect your information.

SMS / A2P Messaging Compliance:

By providing your phone number, you consent to receive text messages from Focused Tech Coach.

These messages may include:

Appointment reminders

Service updates

Support follow-ups

Billing notifications

Promotional offers (if opted in)

Message Frequency:

Message frequency varies based on service activity.

Message & Data Rates:

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions:

You may opt out at any time by replying:

STOP — to unsubscribe
HELP — for assistance

You may also contact us directly to be removed from messaging.

We comply with all A2P 10DLC messaging regulations.

Refund & Cancellation Policy:

Due to the technical nature of services provided, the following refund terms apply:

Completed Services:

All completed services are non-refundable.

If an issue persists, we will provide reasonable follow-up support to resolve the concern.

Cancellations:

Appointments must be canceled at least 24 hours in advance.

Late cancellations may be subject to service fees.

Subscription Services

Monthly plans may be canceled anytime prior to the next billing cycle.

No prorated refunds are issued once a billing cycle begins.

Service Area:

Focused Tech Coach provides:

In-home services in Seacoast New Hampshire & North Shore Massachusetts

Remote support services nationwide

📞 6️⃣ Contact Information:

Focused Tech Coach
Phone: 603-833-0660
Email: focusedtechcoach@gmail.com

For legal or privacy inquiries, please contact us directly.